Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu

By: Reason, BenContributor(s): Løvlie, Lavrans, 1969- | Flu, Melvin Brand, 1966-Call number: 658.812 R437S 2016 Material type: BookBookPublisher: Hoboken, N.J. : John Wiley & Sons, [2016]Description: xi, 189 p. : ill. ; 24 cmISBN: 9781118988923 :Subject(s): Customer services | Customer relationsDDC classification: 658.812 R437S 2016
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General Books General Books สำนักวิทยบริการ (Center)
ชั้น 5 หนังสือทั่วไปภาษาไทย 500-900 		658.812 R437S 2016 (Browse shelf(Opens below)) 1 Available 3000014980

Includes bibliographical references and index

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