Service design for business :
Reason, Ben
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu - Hoboken, N.J. : John Wiley & Sons, [2016] - xi, 189 p. : ill. ; 24 cm.
Includes bibliographical references and index
9781118988923 : 1,800 baht
Customer services
Customer relations
658.812 / R437S 2016
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu - Hoboken, N.J. : John Wiley & Sons, [2016] - xi, 189 p. : ill. ; 24 cm.
Includes bibliographical references and index
9781118988923 : 1,800 baht
Customer services
Customer relations
658.812 / R437S 2016