keeping customers / edited with an introduction by John J. Sviokla, Benson P. Shapiro.

Contributor(s): Shapiro, Benson P | Sviokla, J.J | Harvard Business ReviewCall number: 658.812 K26 1993 Material type: BookBookPublisher: Boston, MA. : Havard Business School, 1993Description: xx, 384 pISBN: 0875843336Subject(s): Customer service -- United States | Consumer satisfaction -- United StatesDDC classification: 658.812 K26 1993
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Item type Current library Call number Copy number Status Date due Barcode
General Books General Books สำนักวิทยบริการ (Center)
ชั้น 7 หนังสือทั่วไปภาษาอังกฤษ 000-900 		658.812 K26 1993 (Browse shelf(Opens below)) 1 Available 2000045030
Browsing สำนักวิทยบริการ (Center) shelves, Shelving location: ชั้น 7 หนังสือทั่วไปภาษาอังกฤษ 000-900 Close shelf browser (Hides shelf browser)
658.812 C987 2000 Customer relationship management : 658.812 G449W 2008 The world of customer service / 658.812 H296M 1998 Marketing : 658.812 K26 1993 keeping customers / 658.812 L933C 2005 Customer service : 658.812 L933C 2005 Customer service : 658.812 P346H 2006 Handbook of CRM :

Includes bibliographical references and index.

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