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keeping customers /

keeping customers / edited with an introduction by John J. Sviokla, Benson P. Shapiro. - Boston, MA. : Havard Business School, 1993 - xx, 384 p.

Includes bibliographical references and index.

ISBN: 0875843336

Subjects--Topical Terms:
Customer service--United States
Consumer satisfaction--United States

Dewey Class. No.: 658.812 / K26 1993

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