Professional hospitality core competencies / Lynn Van der Wagen.
Call number: 338.460994 V217P 2003 Material type:
BookPublisher: Australia : Person education, 2003Edition: 2nd edDescription: 342 p. : ill, table ; 24 cmISBN: 1862505241 :Subject(s): Hospitality industry -- Customer services | Competency based education -- AustraliaDDC classification: 338.460994 V217P 2003
Partial contents:
The hospitality indudtry -- working with others --quality services -- health, safety and hygiene systems -- you career -- communicating in the workplace -- providing service to colleagues and customers -- tradition and religion -- hospitality laws
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| 338.43 G671N 1994 The name of the game : | 338.433 S388B 1989 Buying security : | 338.43378 H638 2011 Higher education and the market / | 338.460994 V217P 2003 Professional hospitality core competencies / | 338.470040951 W833C 1989 Closing the gap : | 338.470053 H86L 2011 Leadership, teamwork and trust : Building a competitive software capability / | 338.4730223 F665S 2008 The service-oriented media enterprise : |
Bibliography & index
The hospitality indudtry -- working with others --quality services -- health, safety and hygiene systems -- you career -- communicating in the workplace -- providing service to colleagues and customers -- tradition and religion -- hospitality laws
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