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_a658.812 _bL933C 2005 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas. |
| 250 | _a3rd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2005 |
||
| 300 |
_axvi, 416 p. : _bill. (some col.), col. maps ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 406-408) and index. | ||
| 650 | 0 |
_aCustomer services _95837 |
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