Buttle, Francis. <br/><br/>
Customer relationship management :  concepts and technologies / 
Francis Buttle 
 - 2nd ed. 
 - London :  Butterworth-Heinemann,  2009 
 - xix, 500 p. :  ill. ;  25 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9781856175227 :  2,300 baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / B988C 2009