TY - BOOK AU - Dale,Barrie G. AU - Wiele,Anthony van der AU - Iwaarden,Jos van TI - Managing Quality SN - 9781405142793 U1 - 658.562 PY - 2007/// CY - Paperback PB - Blackwell Publishing KW - Engineering KW - Management KW - Total quality management N1 - Includes bibliographies and index ER -