TY  - BOOK
AU  - Dale,Barry
AU  - McQuater,Ruth
TI  - Handbook for implementing key quality tools & techniques
SN  - 8187233508 :
U1  - 658.562 
PY  - 2001///
CY  - New Delhi
PB  - Infinity books
KW  - Management
N1  - Bibliography & index; The role of tools and techniques in total quality management -- Tools and Techniques : an introduction -- Difficulties encountered in the use of tools and techniques -- Key influences on the use of quality management tools and techniques -- Implications for education and training -- An overview of common tools -- An overview of common techniques -- Tools and techniques : an assessment methodology
ER  -