TY - BOOK AU - Sumtum Parisuthiman. TI - Business communication: a functional approach SN - 9745719331 : U1 - 658.453 PY - 2005/// CY - Bangkok PB - Thammasat University KW - Communication in management KW - Commercial correspondence N1 - Bibliography & index; Letter layout and conventions -- The qualities of business communications -- Personal business letters -- Application letters -- Inquiries and requests -- Orders and acknowledgements of orders -- Complaints and adjustments -- Collection letters -- Memorandums -- Telexes ER -