TY  - BOOK
AU  - Katz,William A.
TI  - Introduction to reference work  Volume II: Reference services and reference processes 
SN  - 0071120734 (v.2) :
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Reference services (Libraries)
KW  - Reference books
KW  - Bibliography
N1  - v.1. Basic information services -- v.2. Reference services and reference processes
ER  -