Katz, William A. <br/><br/>
Introduction to reference work  Volume II :  Reference services and reference processes / 
William A. Katz. 
 - 8th ed. international ed. 
 - New York :  McGraw-Hill,  2002 
 - 221 p. ;  23 cm. 
<br/><br/>v.1. Basic information services -- v.2. Reference services and reference processes. 
<br/><br/><label>ISBN: </label>0071120734 (v.2) :  800 Baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)<br/>Reference books--Bibliography