TY  - BOOK
AU  - Scott,Dru
TI  - Customer satisfaction: the other half of your job 
SN  - 1560520841
U1  - 658.812 
PY  - 1991///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - United States
KW  - Customer services
N1  - Getting a good start -- Clearing the barriers and building the foundation to customer satisfaction -- Using the tools-- Maintaining customer satisfaction
ER  -