Scott, Dru. <br/><br/>
Customer satisfaction :  the other half of your job / 
DruScott. 
 - Rev. ed. 
 - Menlo Park, Calif. :  Crisp Publications,  c1991 
 - 112 p. :  ill. ;  26 cm. 
<br/><br/>Getting a good start -- Clearing the barriers and building the foundation to customer satisfaction -- Using the tools-- Maintaining customer satisfaction. 
<br/><br/><label>ISBN: </label>1560520841 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--United States<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / S425C  1991