TY  - BOOK
AU  - Goetsch,David  L.
AU  - David ,Stanley B.
TI  - Introduction to total quality: quality management for production processind and services 
SN  - 013262155x :
U1  - 658 
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall  International
KW  - Industrial management
N1  - Index
ER  -