TY - BOOK AU - Dilworth,James B. AU - Ettkin,Lawrence P. TI - Instructor's manual and test bank to accompany Production and operations management: manufacturing and services SN - 0070169918 U1 - 658.5 PY - 1993/// CY - New York PB - McGraw-Hill KW - Production management N1 - Course content, learning objectives and chapter outlines: Zeroing in on operations ; Operations strategy ; Forecasting demand ; Nature and scheduling of services ; Total quality management ; Facility location ; Job design ; Work measurement and compensation -- Test bank ER -