TY  - BOOK
AU  - Martin,Robert J.
AU  - Lundberg,Donald E.
TI  - Human relations for the hospitality industry
SN  - 0442006764
U1  - 647.94068 
PY  - 1991///
CY  - New York
PB  - Van Nostrand Reinhold
KW  - Hospitality industry
KW  - Customer relations
KW  - Interpersonal relations
N1  - Includes bibliographical references
ER  -