TY  - BOOK
AU  - Werz, Edward W.
AU  - Germain, Sally.
TI  - The Complete Customer Service Letter Book
SN  - 0-07-911618-3
U1  - 651.75 
PY  - 1993///
CY  - United States
PB  - McGrow-Hill
KW  - Comercial correspondence
KW  - Customer service
KW  - United States
N1  - Index
ER  -