Werz, Edward W. <br/><br/>
The Complete Customer Service Letter Book/ 
Werz,Edward W. 
 - United States :  McGrow-Hill,  1993 
 - 290 p :  23.5 cm. 
<br/><br/>Index. 
<br/><br/><label>ISBN: </label>0-07-911618-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Comercial correspondence<br/>Customer service--United States.
<br/><br/><label>Dewey Class. No.: </label>651.75  / W499C 1993