TY - BOOK AU - Nair,Mohan TI - Essentials of balanced scorecard SN - 0471569739 : U1 - 658.4012 PY - 2004/// CY - New Jersey PB - John wiley & Sons KW - Industrial productivity KW - Measurement KW - Strategic planning KW - Organization effectiveness KW - Evaluation N1 - Index; Overview -- What in balanced scorecard? -- From management to permance management -- Mission, vision, values: the precursur to balanced scorecard -- Six sucess factors to Implementing balanced scorecard -- Sucess factor one: Understand self -- Sucess factor two: understanding the balanced scoredcard learning cycle ER -