Abbot, Peter. Front office : proceders, social skills,yield and management / Peter Abbott, Sue Lewry. - 2 nd ed. - Oxford : Butterworth-Heinemann, 1999 - 211 p. ill.,table ; 24 cm. ISBN: 0750642300 Subjects--Topical Terms: Office Management Dewey Class. No.: 651.3 / P478F 1999