TY  - BOOK
AU  - Reason,Ben
AU  - Løvlie,Lavrans
AU  - Flu,Melvin Brand
TI  - Service design for business: a practical guide to optimizing the customer experience 
SN  - 9781118988923 :
U1  - 658.812 
PY  - 2016///]
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -