Reason, Ben <br/><br/>
Service design for business :  a practical guide to optimizing the customer experience / 
Ben Reason, Lavrans Løvlie, Melvin Brand Flu 
 - Hoboken, N.J. :  John Wiley & Sons,  [2016] 
 - xi, 189 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781118988923 :  1,800 baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / R437S 2016