TY  - BOOK
AU  - Peelen,Ed
AU  - Beltman,Rob
TI  - Customer relationship management
SN  - 9780273774952 :
U1  - 658.812 
PY  - 2013///
CY  - United Kingdom
PB  - Pearson
KW  - Customer relations
KW  - Management
N1  - Includes index
ER  -