Peelen, Ed <br/><br/>
Customer relationship management / 
Ed Peelen and Rob Beltman 
 - 2nd ed. 
 - United Kingdom :  Pearson,  c2013 
 - xix, 413 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780273774952 :  1,169 baht 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / P374C 2013