Providing customer-oriented services in academic libraries / edited by Chris Prinder and Maxine Melling

Contributor(s): Pinder, Chris | Melling, MaxineCall Number: LS 027.70941 P969 1996 Material type: BookBookPublisher: London : Library Association Publishing, 1996Description: xvii, 187 p. ; 25 cmISBN: 1856042049Subject(s): Academic libraries -- Great Britain -- Aims and objectives | Libraries and readers -- Great Britain
Partial contents:
Customers and academic library services: and overview -- Defining the customer's requirements for quality -- Promoting the library service -- User empowerment: striking back for the customers of academic libraries -- Organizing libraries for customers -- IT literate user -- Staff training: developing a customer care culture -- Investing for a future: client-focused Australian academic libraries in the 1990s -- Way ahead
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General Books General Books สำนักวิทยบริการ (Center)
ชั้น 5 มุมหนังสือพิเศษ 		LS 027.70941 P969 1996 (Browse shelf(Opens below)) 1 Available 2000102512

"Published in association with SCONUL, the Standing Conference of National and Univesity Libraries"

Customers and academic library services: and overview -- Defining the customer's requirements for quality -- Promoting the library service -- User empowerment: striking back for the customers of academic libraries -- Organizing libraries for customers -- IT literate user -- Staff training: developing a customer care culture -- Investing for a future: client-focused Australian academic libraries in the 1990s -- Way ahead

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