Technical support on the Web : designing and maintaining an effective e-support site / Bardara Czegel.

By: Czegel, BardaraCall Number: LS 025.04 C998T 2001 Material type: BookBookPublisher: New York : John Wiley & Sons, c2001Description: 376 p. : illISBN: 0471391875 (paper)Subject(s): Web sites -- Design | World Wide Web (Information retrieval system) | Web publishing
Partial contents:
The concept of support on the web -- Is web-based support worthwhile -- Initiating web-based support -- A map for site creation and management -- Establishing scope -- Staff selection -- Design considerations -- Functions, tools, and implementations -- Designing the site -- Implementation and management -- Processes and implementation -- Marketing -- Site management -- Problem prevention and troubleshooting -- A support site that provides unattended operations knowledge -- Simplicity in boxes -- Support site for a business software manufacturer -- Revisiting the education plus example -- Revisiting the trace software example.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Copy number Status Date due Barcode
General Books General Books สำนักวิทยบริการ (Center)
ชั้น 5 มุมหนังสือพิเศษ 		LS 025.04 C998T 2001 (Browse shelf(Opens below)) 1 Available 2000101593

Index.

The concept of support on the web -- Is web-based support worthwhile -- Initiating web-based support -- A map for site creation and management -- Establishing scope -- Staff selection -- Design considerations -- Functions, tools, and implementations -- Designing the site -- Implementation and management -- Processes and implementation -- Marketing -- Site management -- Problem prevention and troubleshooting -- A support site that provides unattended operations knowledge -- Simplicity in boxes -- Support site for a business software manufacturer -- Revisiting the education plus example -- Revisiting the trace software example.

There are no comments on this title.

to post a comment.