Customer satisfaction :
Scott, Dru.
Customer satisfaction : the other half of your job / DruScott. - Rev. ed. - Menlo Park, Calif. : Crisp Publications, c1991 - 112 p. : ill. ; 26 cm.
Getting a good start -- Clearing the barriers and building the foundation to customer satisfaction -- Using the tools-- Maintaining customer satisfaction.
1560520841
Consumer satisfaction--United States
Customer services
658.812 / S425C 1991
Customer satisfaction : the other half of your job / DruScott. - Rev. ed. - Menlo Park, Calif. : Crisp Publications, c1991 - 112 p. : ill. ; 26 cm.
Getting a good start -- Clearing the barriers and building the foundation to customer satisfaction -- Using the tools-- Maintaining customer satisfaction.
1560520841
Consumer satisfaction--United States
Customer services
658.812 / S425C 1991